We hope the following explanation will help you to understand our process and the care your pet will receive.


Grooming and Bathing Services for Your Convenience

Often times customers can become confused with the terminology we use here at the hospital. Hopefully, the following explanation will help you to understand our process and the care your pet will receive. Your groomer can also answer any questions you may have as well as price structure when you drop your pet off.

Services We Offer:

  • Dog Grooming
  • Sanitary and Paw Pad Trim
  • Hydro-surge Baths
  • De-shedding Program/Carding

Basic Groom

Full bath, dry, combing, and brushing. Trim sanitary areas and paw pads. No scissors, no de-matting, cologne, and bandana.

Full Groom

(Breed or Puppy Cut) full hairstyle cut (clipper, scissors), nail clip, ear cleaning, bath (with specialized shampoo depending on skin and hair condition). Cologne and bandana.

All prices subject to change.


When a groomer says they will de-mat your pet, they usually mean they will brush the pet out as a part of the normal grooming process and will be billed out at $30/hour on top of the regular grooming price. There is an extra fee for this service, and it is based on the amount of time it takes the groomer to remove the mats. The severity of some mats will necessitate the groomer shaving off the mat while taking special care not to damage the skin. Your groomer will let you know at check-in what to expect for your pet.

Handling Fee

An extra fee will be charged to your grooming fee if necessary. Some pets need extra time taken with them if they are shy, aggressive, or extremely wiggly. Often times the groomer will need to have an assistant help with the process. Occasionally, a pet will need sedation. This is ONLY done by one of our veterinarians and with your consent.

Medicated Shampoos

Our normal shampoo used for pets is Plum Silky and is available for our customers to buy over the counter for use at home. Other shampoos for skin problems and allergies can be requested or recommended by our veterinarians. These shampoos will have an extra charge associated with them.


A fairly new procedure that many of our clients have found helpful with shedding problems is our carding program. Instead of shaving the pet, your groomer will go over the pet several times with a unique tool to remove dead hair and some of the undercoat. This procedure can be repeated every few weeks, although special care must be taken to not allow the haircoat to become too thin. This process is especially helpful for breeds like Golden Retrievers and Labs when clients do not want to resort to a full shave down.


Our bath process has a four-hour turn-around time from the appointment time scheduled. Your pet will have a hydro-surge massage bath, be hand dried, brushed out, ears cleaned, and toenails clipped. We use only the highest quality shampoos and conditioners—special or medicated shampoos can be requested for an additional fee. The cost of a bath is dependent on the size of your dog. During holiday times, be sure to book your appointments early to ensure your pet can receive the care they deserve. View our bathing pricing here.

Anal Glands and Teeth Brushing

Please let us know if you would like our team to express your dog’s anal glands prior to their bath or groom. Tooth brushing is something that we recommend you do on a daily basis for your dog. However, we can perform a thorough tooth brushing while they are here for their Spaw service. Please ask our team for more information.

Grooming Appointment Request

Please submit your request here, and we will get back to you within 24 hours to schedule a grooming appointment!

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